BioLogic Data Privacy Policy.
Welcome to www.biologic.net, the website and online service of BioLogic. We respect the privacy of our users and we are committed to protecting it through our compliance with this privacy policy, which describes the types of information we may collect from you or that you may provide when you use our www.biologic.net website, or our products, software and services (collectively, “Services”) and our practices for collecting, using, maintaining, protecting and disclosing that information.
This Privacy Policy describes how BioLogic processes and protects personal information of individuals who use our websites and other digital platforms as well as in the context of our offline business activities.
BioLogic has adopted an internal Data Privacy Policy which is applicable to all our subsidiaries for the collection, processing, use, dissemination, transfer, and storage of personal information. It imposes common rules for all of our subsidiaries of all countries and aims at ensuring a high level of protection of personal information within BioLogic.
BioLogic is a global company, with legal entities, business processes, management organizations, and system infrastructure that cross borders. This Privacy Policy applies to all BioLogic data processing activities run by our controlled subsidiaries, including product, software and service offerings and digital content (e.g. event registrations, websites, applications, tutorials, e-trainings, newsletters, advertising, and other communication). It may however be supplemented by a more specific privacy notice/statement/policy or even superseded by another policy, specific to a particular BioLogic program, product, software, service, content, or entity. It is important that you read the statements made available to you for your full information.
By using or accessing our Website or the Services in any manner, you acknowledge that you accept the practices and policies described in this Data Privacy Policy, and you hereby consent that we may collect, use, and share your information as described herein. If you do not agree with our policies and practices, your choice is not to use our Website or our Services.
Why do we collect and use personal information?
We use personal information for various purposes, including to fulfill orders and requests, to manage customer and prospect relationships, conduct surveys, improve our products, software, services, digital content as well as user journeys, manage user accounts and programs, analyze activities on our digital platforms, run marketing activities, provide user with contextual and relevant information, ensure the security of our activities, protect against fraud, and, more generally, run our business activities.
Our primary goal in collecting information is to provide you with superior service and a smooth, efficient, and personalized experience while using our digital content.
BioLogic collects personal information for the following purposes:
– To fulfill orders of product, software, services, and digital content. We collect this information to deliver your order, to obtain payment, to provide the functionalities of our applications, to communicate with you about the status of your order and for contract management purposes.
– By providing us your email address, you also consent to our using the email address to send you Website-related notices, including any notices required by law, in lieu of communication by postal mail.
– To better address future requests for information and support. We keep record of exchanges including personal information to provide an optimized service on contacting us for support.
– For relationship management purposes which includes communicating about the products, software services and digital content including email communications and messaging.
– To conduct surveys and polls. We may collect personal information to complete surveys and contact you for follow-up. We use this information to measure satisfaction, get to know our customers better and improve products, software, services, and digital content.
– To improve our products, software, services, and digital content; for example, we analyze the use of our website to identify areas where users have difficulties, and we improve them.
– To learn about your browsing and searching activity. We collect navigation information when you visit our digital content or click on links for products, software, and services. We collect this information to personalize and improve user experience, have our websites run more efficiently, and to evaluate the relevance and effectiveness of our advertising to better serve our customers. We may use cookies and other identifiers or similar technologies (referred to hereinafter as “Cookies”) to obtain information on the referring website, type of browser used, the content viewed, as well as the date and time of access to the digital content.
– To allow you to set up a user account and profile and manage it. We collect personal information at registration on our website to authenticate you, give you access to customer-dedicated content and to interact with you, to fulfill your requests for certain products, software and services.
– To run promotional activities: we collect personal information when you join a promotional activity. We use this information to send relevant e-mails or notifications about the activity.
– To send you marketing information by mail, email and electronic communications about promotions, news and new products, software, or services that we think may be of interest to you in compliance with applicable opt-in and opt-out requirements. This can be conducted by BioLogic, its subsidiaries or selected third parties acting on our behalf.
– To provide you with certain communications and/or targeted information about our products, software, and services (or of our subsidiaries) through pop-ups, banners, videos, emails, and any other advertising format. For instance, we may provide you with contextual advertising or other content, based on browsing information. We may also use location data to inform you about local promotions and activities. Please read our Cookie Notice for more information on the use of Cookies and your options for managing them.
– To combine information obtained online from different digital platforms and the information we collected about you offline to create a profile of you that we may use for giving you personalized services. For example, a user that we believe is working on battery research (due notably to information provided at the time of registration and other information obtained from third-party sources), may receive profile related e-mails or newsletters that a user with another energy-related specialty would not see. Similarly, users may receive different emails containing different articles or surveys depending on BioLogic products, software, and services they use. We may also use Cookies to geographically target users.
– To ensure the security of our products, software, services, and digital content, of our activities and of others, for the protection against fraud and the compliance with our terms and conditions and this Privacy Policy. We may also investigate potential breaches.
– To enable or administer our business, such as for quality control and consolidated reporting.
– To support corporate transactions or reorganizations in which BioLogic is involved.
– For business continuity and disaster recovery.
– To comply with legal obligations to which we are subject. For example, accounting and tax obligations.
– Any other purpose otherwise conveyed to you.
What type of personal information do we process?
BioLogic processes various types of personal information including identity and contact related information, professional related information, information about preferences, interactions with us, financial related information, online traffic data and the content you provide to us. In most instances this information is obtained from customers, partners, and users. We also purchase lists from marketing agencies and obtain information from our distribution network, business partners, through Cookies and social networks.
Personal information (also called personal data) is any information relating to an identified or identifiable individual. This is information which may be connected to you specifically as the individual to whom the information relates. Such information may include name, mailing address, email address, telephone number, or any other information defined as personally identifiable information (or similar term) by applicable laws.
The types of personal information we process about you may include:
– Identity and contact related information, such as name, company, email address, phone number, photo, age range, contact addresses.
– Professional information, such as customer type, area of research, purchasing authority, purchasing timeframe; acquisition and use of BioLogic products, software, services, and digital content.
– Your preferences such as product, software, and service preferences, contact preferences, marketing preferences.
– Your interactions with us such as queries, orders, claims, survey answers, and more generally, any email, text and other electronic messages between you and us.
– Online traffic data such as IP address, device and system identifiers, your BioLogic user ID and password (and by extension any information you shall fill into your profile), referring website, type of browser used, consulted content, newsletters subscriptions, and location, based either on your IP address or on information transmitted by your mobile or desktop device.
– Content that you have provided via online platforms when you interact with our advertising and applications on third-party websites and services if those applications or advertising include links to this policy.
– Content that you have provided via email: we may retain the content of your email messages, your email address, and our responses. We may also retain any messages you send through www.biologic.net.
This Privacy Policy does not cover personal information rendered anonymous, that is if individuals are no longer identifiable or are identifiable only with a disproportionately large expense in time, cost, or labor. If anonymized data becomes identifiable, then this Privacy Policy shall apply.
In most instances we collect personal information directly from users who have a business relationship with us. We may also obtain information through a distributor or a business partner, by purchasing customer lists from marketing agencies, from your online browsing experience, from social networks, and through Cookies.
Who do we share personal information with?
In certain cases, we may share some Personal Information with third parties, but only as described below.
We share personal information with the BioLogic Group (holdings, subsidiaries) and the service providers involved in our activities, with advertising and marketing agencies, with competent regulatory bodies and authorities and business successors.
BioLogic is a global group of companies which works as one. To provide the best service to customers, prospects and users, personal data may be shared amongst personnel working for different entities. It may be the case, for example, for customer relationship management, sales or product support, marketing, product development purposes, improvement of the products, services and digital content, data quality checks, or security, finance, regulatory and compliance purposes.
We resort to service providers to carry out data processing activities and to provide our products, software, services, and online content to you. These service providers include, without limitation, providers of hosting facilities, information systems, website development, advertising and marketing agencies, IT support, security services, financial services, carriers who deliver products, outside accounting firms, lawyers, and auditors.
If we do this, such third parties’ use of your Personal Information will be bound by obligations of confidentiality. We may store Personal Information in locations outside our direct control (for instance, on servers or databases located or co-located with hosting providers).
For example, we may run webinars, or other events or activities (“Events”) on the Service together with a third-party partner. If you provide information to such third parties, you give them permission to use it for the purpose of that Event and any other use to which you consent. We cannot control third parties’ use of your information. If you do not want your information to be collected by or shared with a third party, you can choose not to participate in these Events.
Please note that some of our Services may allow you to provide us with Personal Information regarding your own users or visitors (“Third Party Personal Information”). This Privacy Policy deals with our use of your own Personal Information, and not Third-Party Personal Information that you may provide to us in connection with the Services.
We are not responsible for the practices of sites linked to from the Services, and you are advised to review their rules and policies before interacting with any of these sites or providing them with any private information.
BioLogic may disclose your Personal Information and other information as necessary to potential buyers or other successor for the purpose of considering a merger, divestiture, restructuring, reorganization, dissolution, or sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding, in which Personal Information held by us about our Website users is among the assets transferred. You agree to and do hereby consent to our assignment, conveyance, or transfer (whether by contract, merger, or operation of law) of rights to your Personal Information and other information, with or without notice to you and without your further consent.
Except as otherwise described in this Privacy Policy, we will not disclose Personal Information to any third party unless required to do so by law or court order or to protect our legal rights, including to respond to any government or regulatory request, or if we believe that such action is necessary to conform to the law, comply with legal process served on us or our affiliates or partners, or investigate, prevent, or take action regarding suspected or actual illegal activities; to take precautions against liability, to investigate and defend ourselves against any third-party claims or allegations, to assist government enforcement agencies, or to protect the security or integrity of our site; and to exercise or protect the rights, property, or personal safety of BioLogic, our users or others.
Information You Provide to Us.
The information we collect on or through our Website may include:
• Information that you provide by filling in forms on our Website. This includes information provided at the time of registering to use our Website, subscribing to, or purchasing our services, posting material, or requesting further services. We may also ask you for information when you report a problem with our Website.
• Records and copies of your correspondence (including email addresses) if you contact us.
• Your responses to surveys that we might ask you to complete for research purposes.
• Your search queries on the Website.
• Information of your customers, users, and visitors, and their customers, users, and visitors which they provide, or you obtain through the use of our Services, and our Website, including, but not limited to, Personal Information. You are responsible for obtaining any consents and permissions for the collection, storage, processing, disclosure, and transfer of any such information required by applicable law or to allow us to use, process, transfer, etc., such information as set forth in this Privacy Policy (and as revised hereafter).
Information We Collect Through Automatic Data Collection Technologies:
As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions and patterns, including:
• Details of your visits to our Website, including, but not limited to, traffic data, geolocation data, logs and other communication data and the resources that you access and use on the Website.
• Information about your computer and internet connection, including your IP address, operating system, and browser type.
We also may use these technologies to collect information about your online activities over time and across third-party websites or other online services (behavioral tracking).
The information we collect automatically is statistical data and may include Personal Information, but we may maintain it or associate it with Personal Information we collect in other ways or receive from third parties. It helps us to improve our Website and to deliver a better and more personalized service, including, but not limited to, by enabling us to:
• Estimate our audience size and usage patterns.
• Store information about your preferences, allowing us to customize and improve our Website.
• Speed up your searches.
• Recognize you when you return to our Website.
Cookies
The technologies we use for this automatic data collection includes cookies.
This information is used to make the site function correctly as you would expect it to. It is not personally identifiable to you, but it can be used to give you a more personalized web experience. We use cookies, and log file information to:
– provide custom, personalized content and information,
– monitor the effectiveness of our Service,
– monitor aggregate metrics such as total number of visitors, traffic, and demographic patterns,
– diagnose or fix technology problems reported by our users or engineers that are associated with certain IP addresses,
– help you efficiently access your information after you sign in,
– and enhance our Website security.
If you want to learn more about the general uses of cookies, please visit Cookiepedia – all about cookies.
Strictly Necessary Cookies
These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.
OVH
OVH is the largest hosting provider in Europe. The OVH cookies are used to make sure visitor page requests are routed to the same server in all browsing sessions and to maintain an anonymized user session by the server.
Cookie name: mp_a36067b00a263cce0299cfd960e26ecf_mixpanel
Performance Cookies
These cookies collect information on the use of our Website, such as which pages are consulted most often. This information enables us to optimize our Website and simplify browsing to offer you the best possible experience. Performance cookies also enable our affiliates and partners to find out whether you have accessed one of our websites from their site and whether your visit has led to the use of our Website. These cookies do not collect any information which could be used to identify you. All the information collected is aggregated, and therefore anonymous.
Analytics Tools
We use Google Analytics, run by Google Inc., to help us understand use of our Website to develop it according to the preferences of our customers and visitors. This service collects the information sent by your browser as part of a web page request, including cookies and your IP address, and their use of it is governed by their privacy policy.
The data collected or the resulting analysis may be also shared with our sales network (BioLogic subsidiaries and distributors). We may also receive similar information about visitors to our sales network websites.
Cookie names:
• __ga
• __gid
• __utma
• __utmz
Because we respect your right to privacy, you can choose to change your privacy preferences to prevent non-essential cookies being set. This functionality will be provided by GDPR Cookie Consent. However, if you do so you may be unable to access certain parts of our Website.
Retention of Your Information
Following termination or deactivation of your account, we may retain your Personal Information and other data, but will maintain it as confidential according to this Privacy Policy and as required by applicable law. We have the right to delete all of your Personal Information and other data after termination of your account without notice to you.
How We Share Your Information
Security
We have implemented measures designed to secure your Personal Information from accidental loss and from unauthorized access, use, alteration, and disclosure. All personal information you provide to us is stored on our secure servers (or those of our service providers) behind firewalls. We may store, retrieve, access, and transmit your personal information in Europe.
The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of the Website or Services, you are responsible for keeping this password confidential. You should not share your password with anyone. You must prevent unauthorized access to your account and Personal Information by selecting and protecting your password appropriately and limiting access to your computer or device and browser by signing off after you have finished accessing your account.
Unfortunately, the transmission of information via the internet is not completely secure. Although we do try to protect your Personal Information, we cannot guarantee the security of your Personal Information transmitted to us or which we obtain. Any transmission of Personal Information is at your own risk. Unauthorized entry or use, hardware or software failure, and other factors, may compromise the security of user information at any time. We are not responsible for circumvention of any privacy settings or security measures contained on the Website or used with our Services.
What You Can Access
Through your account settings, you may access, and, in some cases, edit or delete the following information you’ve provided to us:
• name and password
• email address
• location
• organization
• user profile information, including any content you have uploaded to the Services
The information that you can view, update, and delete may change as the Services change. If you have any questions about viewing or updating information we have on file about you, please contact us via our website form: https://www.biologic.net/contact/?form=support
or by mail at Bio-Logic SAS, 4 Rue de Vaucanson, Seyssinet-Pariset, F-38170, FRANCE
Opt-out
By providing us with your email address (including by “following,” “liking,” linking your account to the Services, etc., on a third-party website or network), you consent to our using the email address to send you Service-related notices, including any notices required by law, in lieu of communication by postal mail. You also agree that we may send you notifications of activity on the Service to the email address you give us, in accordance with any applicable privacy settings. We may use your email address to send you other messages or content, such as, but not limited to, newsletters, additions, or changes to features of the Service, or special offers. If you do not want to receive such email messages, you may opt out by connecting to your user account. Opting out may prevent you from receiving email messages regarding updates, improvements, special features, announcements, or offers. You may not opt out of Service-related emails.
You may be able to add, update, or delete information as explained above. When you update information, however, we may maintain a copy of the unrevised information in our records.
You may request deletion of your account by using our support form: https://www.biologic.net/contact/?form=support
or by mail at Bio-Logic SAS, 4 Rue de Vaucanson, Seyssinet-Pariset, F-38170, FRANCE
Following termination or deactivation of your account with us, we may retain your profile information and user content for a reasonable time for archival purposes.
Notification Procedures
It is our policy to provide notifications, whether such notifications are required by law or are for marketing or other business-related purposes, to you via email notice, written or hard copy notice, or through conspicuous posting of such notice on our Website, as determined by us in our sole discretion. We reserve the right to determine the form and means of providing notifications to you, provided that you may opt out of certain means of notification as described in this Privacy Policy.
Changes to Our Privacy Policy
We are constantly working to improve our Services, so we may need to change this Privacy Policy from time to time as well, but we will alert you to changes by placing a notice on our Website and/or by some other means. If you use the Services after any changes to the Privacy Policy have been posted, that means you agree to all of the changes. Use of information we collect now is subject to the Privacy Policy in effect at the time such information is collected.
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this website, please contact us by using our support form: https://www.biologic.net/contact/?form=support
or by mail at Bio-Logic SAS, 4 Rue de Vaucanson, Seyssinet-Pariset, F-38170, FRANCE
Additional Information for non-French Residents
IMPORTANT NOTICE: This Privacy Policy originates and is hosted on a Website located in France, which has different data protection laws from those of other nations.
If you are a resident of country other than France, you acknowledge and consent to our collecting, transmitting, and storing your Personal Information out of the country in which you reside.